It is with much sadness that after 8 years in business, Imagine That Photography has made the decision to close in March 2021.
To our customer’s currently paying off packages:
All packages will be honoured. The manufacturer of our product range continues to operate and can therefore fulfill all customer orders. We will maintain our Customer Care Team and our Products Production Team right up until our closure.
We understand that for some customers, our closure in March 2021 may not provide you with enough time to pay your package in full.
Therefore, toward the end of March 2021 we will assess the amount you have paid and send you product to the equivalent value. This may result in some products being removed from your package in order to downgrade your package to a value equal to what you have been able to pay.
If you are in a position to increase payments so that you can pay in full by March 2021 and qualify to receive the full package, please contact us ASAP so that we can amend your payment plan (contact options are listed below).
IMPORTANT: it is vitally important that we hold your current contact details on file. This includes mobile, email AND shipping address. Please contact us immediately to update your details. If you’re not sure if we have the correct details, it’s better to check just to be safe (contact options are listed below).
To our customers who have paid some money toward packages but have stopped payments for a period of time:
We encourage you to restart your payments ASAP to give yourself as much time as possible between now and March 2021 to pay toward your package. The more you can pay, the more product we can send you. Please contact us ASAP to re-establish your payment plan (contact options are listed below).
To update your details, increase payments or restart payment plans you can contact us via the following methods:
Facebook Direct Message
Email: [email protected]
Phone: 07 5512 0000 (Monday to Friday 8.30am to 5.00pm Qld time)
Live Chat: via our website www.imaginethat.net.au
On behalf of the almost 100 staff working with Imagine That Photography at the time of our COVID-closure, we say thank you. We have loved photographing your family over the past 8 years. It bought us joy and great pride to produce beautiful images and photo products of your little ones right across Australia. Our time with you will be sadly missed. Thank you for supporting us and wherever you are, whatever you’re doing in this very surreal time in history, we wish you and your family love, happiness and health.
~ Loren Turnbull – Imagine That Photography ~